However, I have found one local supplier that appears to really take care of it’s customers…

Pacific Propane

Not only is Pacific Propane the only local supplier with an A rating with the Better Business Bureau but I was unable to find ANY online complaints about them.

I can verify Dassel’s Petroleum’s complete lack of action or concern regarding propane leaks.

Maybe it’s time to create a “DasselsBlows.com” site

I’ve included relevant sections below:

On May 11, 2007 an explosion occurred at Harris
Farms, Inc. located at 21960 S. Fresno-Coalinga Highway
in Coalinga.  The  explosion caused the death of
Alfonso Quevedo.  It also caused substantial
damage to adjacent property owned by Harris-Woolf
California Almonds.    The  explosion  was
allegedly caused by the leaking of a propane tank
just after re-fueling.

On January 9, 2009 Nationwide Agribusiness Insurance
Company, the insurer for Harris Farms filed a complaint
in  subrogation  against  Dassel’s Petroleum, Inc. as Case
No. 09 CECG 00071.  The insurer is seeking to recover
the sum of $2,165,874.62, representing the amount it
paid to its insured for damages incurred to the real and
personal property caused by the explosion. This case is
set for trial on June 14, 2010.  On April 29, 2009 the heirs
of Alfonso Quevedo filed a complaint against Harris Fresh,
Inc., Harris Farms, Inc. and Dassel’s Petroleum, Inc. as Case
No. 09 CECG 01486.  That complaint alleges causes of
action for negligence against both Harris  Farms  and
Dassel’s, premises liability against Harris Farms alone and
“survivorship” against both Harris Farms and Dassel’s.
A trial date has not been set in that case.

I’ve chatted with several others that have had problems with Dassels Petroleum, some who have posted their experiences and some that have not.

The one thing  in common with every single one is Dassels complete indifference to the problem.

Customers that complain are ignored, blown off, or told they can go somewhere else if they don’t like the service. Dassels wouldn’t even respond to me until I posted my experiences to the Internet and then it was only to threaten and lie.

Dassels just doesn’t care!

I’ve also heard from people that say they’ve been customers of Dassels Petroleum for years and have never had a problem. I’m sure most customers don’t have problems. I just hope these people never do because, chances are, they’re going to be treated with indifference also.

Dassels may have pretty good service, but problem resolution doesn’t exist.

Mark T.
Santa Cruz, CA
8/1/2009

I used Dassel’s Petroleum for years and thought they were the best…

Until I had a problem with my service. I called and they blew me off, telling me that if I didn’t like it I could cancel my service and go somewhere else.

John F.
San Jose, CA
7/17/2009

stay far away from dassel’s petroleum

The only time you should even consider using these guys is if they were the last propane supplier on the planet, and even then I’m not so sure.

High priced. Service is practically non-existent, and what service they do provide is spotty.

They’re rude to customers, even abusive at times… putting customers off on refills, unwilling to work with customers with financial problems. Refuses to test/repair equipment, etc.

Check out some of the other sites on the internet about them. I’m not the only one.

cheshire572 says:
June 23, 2009 at 4:42 pm (Edit)

I too have had problems with Dassel. They come every three weeks in the winter & charge over 300.00 at a time. They don’t tell show how much was in the tank, it starts at 0 everytime. I find that decieving. I called to work it out but got no where. Later the owner said I could make payments. They still try to come every three weeks but I catch them & stop them. Last time I needed it they put me off for 4 days, so we had none. The guy on the phone told me, “well it’s not our fault your late” Like I did it on purpose. Now I paid over half of it last month & they are harrassing me. I would switch but I didn’t have the tank installed, my landlord did. I find them to be very unprofessional and heartless, I owe less than 170 bucks & they are harrassing me. I’ve NEVER used propane this fast. I used to have it last 3 to 5 months, now apparently 3 weeks in the winter & 3 months in the summer. If I ever need propane again, it will NOT be with Dassel

http://local.yahoo.com/info-21559075-dassel-s-petroleum-incorporated-hollister?tab=reviews#reviews

User Rating: 1 out of 5 stars

by swbsteele74@…

11/04/2008

Unfortunately, they don’t like to set up convenient payment plans. They will hassle you to pay in full immediately when the bill is due. Since they only fill up once every 6 months, you will be surprised by a very large bill, in my case, more than 500 dollars, due all at once. Their customer service is lacking.

http://www.merchantcircle.com/business/Dassels.Petroleum.Inc.831-636-5100/review/read?cid=202757

I called in reference to my bill and I was told to cancel my service if I did not like the service.They did not even offer to make it right.Three times I have run out of gas even though I am on a keep filled program. Since that time I have been dealing with coast gas and they have been great and The per gallon price is thirty cents lower. 12\07 Just my thoughts here.Jo

April 12, 2008 by Jo Freddy in San Juan Bautista, CA

I can’t believe you didn’t smell it you were loosing that much propane!

But I did smell it, and when I called Dassels Petroleum about it I was told that this was normal when the tank got low and was nothing to worry about. I assumed they were an honest company and knew what they were talking about so I took their word for it.