Archive for September, 2014

This is a horrible company

Monday, September 1st, 2014

This is a horrible company. If they do,not get payed fast enough they make you pay up front that’s okay, But they charge one extra dollar don’t tell you so you get 300 gallons pay 300 more $ than every their competitors, They are extremely rude on the phone, make threats to pick up your tank if you are a couple days late on the rent of the rent of the tank. Quite frankly this company does not even deserve one star! Go else where for propane! Hank Hill would never approve!!

Sherry W. – Felton, CA


Monday, September 1st, 2014

I called to get a quote for service, and the person on the phone was so rude I practically hung up on her. No idea how their delivery service compares to others, and I guess I never will.

Disappointed, since a friend recommended them. 2 stars because this guy generally has good recommendations.

K.N. – Chicago, Il

Do not use this company

Monday, September 1st, 2014

Do not use this company.  Our experience has been terrible terrible.  We had a large tank that we rarely had to fill up.  Because of the long period of dormancy, they indicated they had deleted our account (really??).  In any event, I said – ok let’s get the account active again so that we can get a delivery.  The person indicated on three (3) separate occasions that she would follow-up to get things straightened out.  No call backs / no follow-up.  Just left fourth message (voicemail) – Now we just want the tank removed so that we can get another provider etc. (I am sure the tank removal will probably take another 6 months or so – given the response time that we have experienced.

Sadly – we used them for 10 years prior to this without incident.  I do not know what is going on with this company – but my advice is to use another supplier – these guys appear to be in chaos, based upon our experience.

Mike S. – San Jose, CA