Archive for January, 2013

These people were borderline RUDE to me…

Thursday, January 31st, 2013

These people were borderline RUDE to me on the phone. I only asked if they would deliver propane to my motor home…they treated me like I was from Mars saying "we don’t deliver to anything on wheels". And when I asked where they were located so i could go pick it up she didn’t even know where they were in respect to where i was. Even though their ad said they serviced my area. I’ll never go to them for anything again.


Don’t trust this people

Thursday, January 31st, 2013

No good service at all try them and let me know what do you think thank you


Dassel’s Petroleum “so rude I practically hung up”

Thursday, January 31st, 2013

I called to get a quote for service, and the person on the phone was so rude I practically hung up on her. No idea how their delivery service compares to others, and I guess I never will.

Disappointed, since a friend recommended them. 2 stars because this guy generally has good recommendations.

K.N – Chicago, IL

Horrible customer service

Thursday, January 31st, 2013

Horrible customer service from Alisa and no way to report a complaint to the company.

We had our tank filled at a vacation home and were told by the service man that, because only the stove runs on propane, the tank would likely last 2+ years.    Because it’s not a primary residence and we weren’t expecting further service (considering that we hardly use any propane) we weren’t expecting regular service fillings (normally for a total of $7) with a 10 day due date and no further bills to the billing address until we are already incurring late fees.

I called to ask that they not automatically fill our tank, but never received a response, so when I sent a check, I wrote a note ON THE BILL ITSELF asking that they not automatically fill our tank without sending a bill to the billing address (since it’s not the same as the service address and the guy didn’t even put the bill on the door, he left it up by the road on the ground) and my check (with the billing address on it) was returned saying that they could not apply it to our account because they could not find the account number or address, even though I had included both.

Either they are employing people with little common sense or they are in business to rip you off with late fees and bad credit reporting (over $7 worth of propane) if you don’t need regular service –either way it’s the worst customer service we have ever received.

Highly recommend you avoid!!

Pat M. – Los Gatos, CA

You are out of luck with Dassel’s Petroleum

Thursday, January 31st, 2013

I would not use this propane company they allow you to prorate you bill then they will ask for the full amount when they are hurting for funds. They will threaten you with locking off your tank if you dont pay up even though you had previous arrangements with them. And if you run out and and have a senor citizen at your home they DONT CARE AT ALL AND TELL YOU THAT YOU ARE OUT OF LUCK UNTIL THEY ARE IN YOUR AREA AGAIN OR THEY CAN COME IF YOU PAY THEM 500 DOLLARS.


T.ruth G. – Boulder Creek, CA

Six days to get propane connected

Thursday, January 31st, 2013

Renting a home and the prior tenant canceled their service before we moved in.

This meant that Dassel’s came out and removed the valve, etc, rendering the house without gas.  That’s all well and good.  Except for when you want to get it turned back on.

SIX days to get someone out to turn it on and that’s with “rearranging” the schedule.

Never mind that the house is in the Santa Cruz mountains and it’s in the 40’s at night and the house is on propane for heat and hot water.  Ridiculous.

JB – Felton, CA