The reply to Mr. Duane Davis was published in this forum without my knowledge or permission. However, I am sure there is a legal precedence for posting emails to the public. But, I do not dispute any part of my response to your gloating and desperate bashing of the company I have proudly worked for for 15 years. I deal with the public every single day. The current and ongoing economic crisis has caused many to be less patient, stressed, combative, and downright mean. I deal with unhappy, frightened, angry people on a daily basis. People who, under ordinary economic circumstances are cooperative and happy to work out a solution to whatever the issue. Yet, I love my job and I love the people, even you Mr. Davis, that I deal with every day. I empathize with their distress and understand why some feel it is acceptable to vent. I listen to their story without judgement. Most, we can help. Some are going to feel we failed them regardless of what we do. I am not speaking for the company; I am speaking from my home, from my heart. There are many times, after spending a full day hearing the sad stories of so many people who have fallen on hard times, I go home depressed and exhausted. However, I go to work the next day ready to try my hardest to help, within the parameters the company allows, those who have asked that we be patient and try to work out a plan. Most know that the circumstances they are in are hardly our fault. And I honestly try to do everything I am allowed to extend a helping hand to our dear, valuable customers. I take great exception to, and take personal, the ongoing onslaught by Mr. Davis. Particularly since he decided to take me “public”. I don’t know that I deserved this, but it is what it is. I know I have assisted, as has the entire staff – it IS what we do – many, many of our wonderful customers through difficult times. And regardless of how often I am accused of failing, I will continue to do my very best for my customers. It is what I have been taught to do by Dassel’s. I truly hope, Mr. Davis, your circumstances improve for you and your family. I will try to turn this experience into a positive one to help me through my career and life. I will remember you when I speak to others who have also fallen on hard times.