VERY DISAPPOINTED. I have been a long time customer but the other day their driver caught my phone and TV lines on his truck and tore them off. I was not home was told by a nearby resident that it sounded like an explosion when the lines were torn off the house. The driver just drove away. He apparently went down the street and finished his business and on the way back he inspected the damage and then just drove off again. At that time I got a call that nearby resident that there were lines down in my driveway and across the street. I had to break a date with my girlfriend and drive from Los Gatos to Aptos in rush hour traffic to access the damages and to correct my wire situation so my tenants could park and could get into their house.
By that time I had called the company to see what what they had to say. Finally they called me back and was told that they were waiting too hear from the driver so they could sort things out. Finally they got back to me and admitted that their driver had done it and said to call them if there were any damages.
Several days later, after I have fixed most of the damage, I called Dassels up and asked for $50 for my time, energy gas and the loss of the night with my Gal. I thought $50 dollars was minuscule for what I had gone through. I left it on a recorder thinking someone would call me back shortly and apologize and agree to my suggestion.
Over a week later, and no call, I paid the full bill and told them to end my service. That they had put me to a substantial amount of trouble and no one had even returned my call.
A couple days later, I did receive a call and was pleasantly told taking money off a bill was not their policy. I told him, also pleasantly that I suspected that I could find someone who wanted my business more than they did.
So just to wrap this up. Their driver, tore wires off my house, was aware of it and left without a word to anyone. If it hadn’t been for a phone call form a friend, I don’t believe I would ever have known what had happened. I had to break a date and drive to Aptos during rush hour traffic to resolve the damage they caused. I asked for minor compensation for the damage and trouble they caused and was basically told that compensation for driver caused damages was not their companies policy.
I appreciate other peoples reviews of products and companies and it is for this reason I write this review. I want to let others know that I believe this company lacks integrity and that I would not consider these guys reasonable or responsive. I would not do business with them again if they paid me.
I am a big fan of “Buyer Beware”. I have now done what I consider, my civic duty to warn other potential buyers of Dassels service or lack thereof.